Privacy Policy — Wira AI

Wira AI ("we", "us", "our") is committed to handling your personal information with care and transparency. This policy explains what data we collect, why we collect it, and how it is managed. It applies to all visitors to this website and to learners enrolled in any Wira AI programme.

If you have questions about this policy, please contact us at [email protected].

1. Who We Are

Wira AI operates as an online education provider based at Jalan Kia Peng 24, 50450 Kuala Lumpur, Malaysia. We are the data controller for personal data collected through this website and our programmes. For data protection matters, you can reach us at [email protected].

2. What Data We Collect

We collect personal data in two main ways:

Directly from you: when you complete our contact form, enrol in a programme, or send us an email. This typically includes your name, email address, phone number, and any information you include in your message.
Automatically: when you visit our website, we may collect basic technical data such as browser type, device type, pages visited, and time of visit through cookies and analytics tools.

We do not collect sensitive personal data (such as financial records, health information, or identity document numbers) through this website.

3. Legal Basis for Processing

We process personal data under the following legal bases, consistent with Malaysia's Personal Data Protection Act 2010 (PDPA):

Consent: when you submit a contact form or opt in to communications, you are consenting to the processing described at the point of collection.
Contract: when you enrol in a programme, processing is necessary to deliver the service you have signed up for.
Legitimate interests: we may process basic usage data to improve our website and services, provided this does not override your rights.

4. How We Use Your Data

To respond to enquiries submitted through our contact form
To manage your enrolment and deliver programme content
To send programme-related communications (schedules, materials, feedback)
To improve this website based on aggregate usage patterns
To comply with legal obligations applicable to our operations in Malaysia

We do not sell your personal data to third parties or use it for targeted advertising.

5. Data Retention

Enquiry and contact data is retained for up to 24 months from the date of last contact, unless you request earlier deletion. Programme enrolment records are retained for up to five years for administrative and certification purposes. Analytics data is retained in anonymised or aggregated form after 12 months.

6. Third-Party Services

We use a limited number of third-party tools that may process data on our behalf:

Google Analytics: website usage tracking (anonymised IP addresses)
Email service provider: for sending programme communications

These services are bound by their own privacy policies and operate under data processing agreements with us. We do not share your data with these services beyond what is needed to run our operations.

7. Cookies

We use cookies to keep our website functioning and to understand how it is used. You can manage your cookie preferences through the banner displayed on our homepage or on our Cookie Policy page. Disabling non-essential cookies will not affect your ability to use the website.

8. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

Access: you may request a copy of the personal data we hold about you
Correction: you may ask us to correct inaccurate or incomplete data
Withdrawal of consent: you may withdraw consent at any time; this will not affect processing that occurred before withdrawal
Objection: you may object to processing for direct marketing purposes

To exercise any of these rights, write to [email protected]. We will respond within 21 days.

9. Data Security

Personal data is stored on password-protected, access-controlled servers. We apply reasonable technical and organisational safeguards to prevent unauthorised access, disclosure, or loss. In the event of a data breach that affects your rights, we will notify you and the relevant authorities in accordance with applicable law.

10. Children's Privacy

Our programmes are designed for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data through this website, please contact us and we will delete it promptly.

11. External Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted to this page with a revised "last updated" date. If the changes are significant, we will notify active learners by email. Continued use of this website after a policy update constitutes acceptance of the revised terms.

13. Contact

For any privacy-related questions or to exercise your rights under the PDPA, contact us at:

Email: [email protected]
Address: Jalan Kia Peng 24, 50450 Kuala Lumpur, Malaysia
Phone: +60 3-6281 4937